Privacy Policy

PIMALAI is committed to delivering outstanding services to all guests and visitors of our website, which includes upholding your privacy concerns. This privacy policy aims to inform you about the personal information we collect, how it is used, and your rights regarding our use of your information. If you have any privacy-related questions or concerns after reviewing this policy, please email us or contact us directly.

Browsing

Visitors browse our website anonymously. We do not collect any information from your computer without your input. Your identity, email address, or other identifiable information remain unknown to us unless you choose to provide that information. We may track the Internet domain address from which people visit us for trend analysis, but individual users will remain anonymous unless they voluntarily identify themselves.

Cookies

PIMALAI uses limited “cookie” technology. Cookies are text strings that a website sends to a user's computer to track preferences and activities on that website. Our cookies are used for remembering who you are, tailoring our products and services to your interests, estimating audience size, assisting online merchants in tracking visits and sales on our site, processing your order, tracking your status in our promotions, contests, sweepstakes, and analyzing your visiting patterns. If you prefer not to receive cookies, you can set your browser to reject them, although this may impact your ability to perform certain transactions on our website.

Collecting Information

To provide you with specific services, purchases, online gift cards, email community subscriptions, or participation in contests, sweepstakes, or promotions, we may ask you to voluntarily supply personal information. This can include your name, shipping/billing address, phone numbers, email addresses, credit card information, birth date, gender, occupation, or interests. Providing this information is your choice, but not providing it may limit your ability to access certain products or services. We use your email address for confirmations and may use other information for processing your requests.

This website is not intended for minors. We do not knowingly collect personal information from minors and encourage parents to supervise their children's online activities.

Use of Information

The personal information you provide is used for internal purposes such as confirming and tracking your order, analyzing trends, informing you of new products, services, and offers, and enhancing your shopping experience. We may combine the information you provide with public information and data from our partners. This combined information helps personalize your experience, communicate products and events, and for promotional purposes.

We may contract with companies or individuals for services like credit card processing, shipping, data management, and promotional services. These providers receive only the information needed to perform these services and are required to uphold privacy practices consistent with ours.

In rare cases, we may disclose your personal information if necessary to identify, contact, or take legal action against persons causing harm to you, PIMALAI, or others, or as required by law.

Updating and Opt-Out Information

To opt out of receiving information from PIMALAI or to update your contact details, contact us using the above methods. Please include your email address, mailing address, full name, and specific opt-out requests. It may take up to 6-8 weeks to process your request.

Our email communications aim to be useful and welcomed. You can join our Email Community voluntarily and we use a third-party provider for email services, who is prohibited from using your email address for any purpose other than related to PIMALAI. Opt-out options are provided in promotional emails.

Security

We use advanced encryption and authentication tools to protect your personal information. While we strive for complete security, we cannot guarantee the safety of information transmitted over the Internet. We partner with a reputable third-party credit card processor to ensure your credit card information's security.

Third-Party Site Links

Our websites may link to third-party websites over which we have no control. PIMALAI is responsible only for the content and privacy statement of our website. We advise you to read the privacy policies of any linked site before sharing personal information.

Policy Changes

Any changes to our privacy policy will be posted here and are effective immediately. The updated policy applies to all users, current and past, and replaces any previous policies. This policy was initially posted in August 2023, is reviewed biannually by legal counsel, and was last reviewed in January 2024.

Contact Us

For inquiries about this Privacy Policy, contact PIMALAI using the methods mentioned above.